In first quarter of 2016, number of apps and games in Google Play Store reached to 1.9 million. This is an extremely huge number of applications present on a single platform. Android users have a large number of choices for apps or games to use. Anyone can download any app and enjoy the amazing features. Similarly, every user has an option to uninstall any app any time. We find this facility amazing when we are looking for free apps and games. But, how many options do we have when we purchase any app? Can we get refund of an app bought from Google Play Store? Or even for purchased games? Yes, we have certain ways to get refund of an app bought from Google Play Store though many users do not know about this. Here, we’ll explain you all the possible ways to get a refund.
Ways to Get Refund of an App Bought from Google Play Store
In the world of business, companies and organizations prefer to refund, just to avoid bad image in general public. But, when we see Google’s policy, it is not the case. Google allows refunds for the apps within two hours of purchase. Here, we will explain four ways through which you can get refund of an app bought from Google Play Store.
First Way: First 2 hours
First 2 hours is the fastest and simplest method to get a refund from Google Play Store. If you have purchased an app from the Play Store and after using the purchased app you find that it’s not what you desired for or it’s not working properly, then you have an option to get a refund of an app. For that, follow the steps enlisted below:
- Go back to Google Play Store.
- Navigate to search bar and enter the name of an app you just purchased.
- Locate the app. There you will find an option of “Refund” instead of “Uninstall” button. Tap on it.
Google will compensate you shortly. You will be compensated only when you apply for a refund within 2 hours of purchase. If the time limit exceeds, then the Refund button will be changed to Uninstall button. In this process, there will be no questions asked by the Google Play Store on refund policy, but you should make sure that you do not install the same app more than once within 2 hours of refund. Doing so might fail to entertain Google.
Second Way: The Developer Way
If you just missed the time frame given by the First 2 hours refund policy, then you don’t need to worry. There is still another way to get refunded. Google recommends buyers, who want a refund, to contact with the developers directly. In order to contact the developer, go to the purchased application page in Play Store. The developer’s contact information will be at the bottom of the page. You just have to E-mail the developer with all the details of the faulty app. But before sending an E-mail, I’ll recommend you to read the terms of the refund policy. You’ll the find terms of the refund policy on the developer’s or application’s website.
Various factors determine whether you should get a refund from the developer or not. Go through these factors carefully.
- There are many developers out there, who do not accept refund request for their digital products such as music, videos or e-books. According to the developers, there are very less chances that these products are faulty.
- You have to prove to the developer that the app or game you purchased does not work or has some faults. If you succeed in convincing the developer then there might be a possibility that the developer grants you a refund.
- The developers may try to attract the users to buy the apps or games, even if those are faulty ones. So, it’s a better move to go through the reviews of desired apps to avoid hassle after purchase.
Third Way: The Google Way
Google itself issue refund to the purchaser in some uncommon circumstances. It’s a lengthy process, but it is possible. Follow the steps enlisted below carefully:
- Go to Google Play Store.
- Log on to your Google Account. After successful log in, click on “My Account“.
- Now, at the bottom, you should see the complete list of applications you have purchased.
- Navigate to the faulty application. Now, hover the mouse over the three dots. You’ll see an option “Report a problem“. Select it.
- A new window will be displayed. Here, you will see a drop down list. Select, “I’d like to request a refund“. It will ask you to give a valid reason for refund. Describe your reason and then submit it.
Fourth Way: The Legal Way
If you have gone through any of the ways mentioned above , but still didn’t get a refund, nor seen any response from either Google or the developer for at least a week, then you have a strong case to get your money back. All you have to do is to contact the concerned bank or your credit card company. You have to ask them to recover your money. You just have to legally convince them that the application didn’t work properly and also there was a breach or contract. You can show the screenshots of the purchased application with its flaws and also the advertisement for this app as an evidence. This will make your position strong. The whole process may take up to 120 days.
When your credit card company will receive your documented proof, then they will contact with the concerned credit card association and will ask them to notify Google. The developer of the application will be instantly debited via their Google Wallet account if the charge back is equal to or less than $10. In case, the charge back is more than $10 then Google will inform the developer and request any information he wishes to contest the charge back. It depends on the situation, if the process needs the correspondence between the buyer and the developer.
In such situations, Google itself reviews all the details. Google also reviews whether to challenge the charge back or not. They will refund your money if they find it a clear breach of contract.
If you are still facing any problem regarding how to get refund of an app bought from Google Play Store then let us know in the comments below. If you want any suggestion on what should be your next step, then leave us a comment.