S6 Broken Screen

If you bought a shiny and amazing Galaxy S6 recently. You might need to get its screen protector and side covers. Accidents don’t ask before coming and you don’t want to be in a situation where your new phone fell out of your hands or while getting out of the car you dropped it on the floor and its screen broke up. Ask those who have been in this situation, you surely don’t want to end up with a Galaxy S6 broken screen.

Well If you broke the screen of your Samsung Galaxy S6 and you are looking for ways to recover data from it before you can claim insurance and get a new phone as a replacement. We have some useful method for you to recover data from broken Galaxy S6.

I am assuming you have already tried using USB debugging method and KIES, but you can’t access the phone because you have a security code for unlocking and your fingerprint scanner is not working because the phone just rebooted.

If you have the above problem, I am glad to tell you that I have a legit method that can help you to recover data from your S6 broken screen. It is not a technical method. Its 100% working and most people don’t even know about it. Using this method you can recover all the data including contacts, videos, and pictures.

Tip: It is always great to keep a backup stored on your PC, accidents can happen to anyone at any time.

Recover Data From Galaxy S6 Broken Screen:

Moving on to the method to recover data from Galaxy S6 Broken screen. Just follow the easy steps below and you will get all your data back. Follow the below method to remotely unlock your S6 broken screen using your Samsung Account. 

Note: You must have a Samsung account on your S6; If you want this service to work. It is the same service like Apple’s Find my iPhone. Find my mobile has a number of other features as well which can be used remotely. For this service to work, you must have enabled Remote controls on your phone

  1. First of all, you have to log in from your Samsung account credentials on Samsung’s Find my Mobile service.
  2. Once you have logged in, You will see all the actions you can remotely perform on your S6 broken screen.broken-screen-galaxy-s6-recover-data
  3. You will see an option “Remotely unlock my phone or Unlock screen remotely”.
  4. Unlock your phone using it.
  5. Now connect your S6 broken screen with your MAC or PC and recover the data using KIES or Smart Switch. You can also use standard copy paste to transfer your files to PC.
  • If you have tried the above method but no luck in unlocking your Galaxy S6 as you didn’t have Samsung account on it. Then before you send it for replacement or claiming the insurance. You might want to erase all the personal data present inside it, so that no strangers can get their hands on your personal data. Use this guide to erase all the contents of your Galaxy S6 before you send it for replacement or claiming insurance.
Also Checkout: How to Backup and Restore Galaxy S6 

Third Method to Recover Data from Samsung Galaxy S6 Broken Screen:

Well if the above method didn’t work for you as it has a number of privacy constraints, so many people are unable to unlock their Galaxy S6 to recover data from it. Use this method. It is a bit time consuming and you get frustrated at time. But in the end, you will be able to unlock your S6 to recover data from it. So I guess it’s worth it.

Let me give you an overview before we proceed further. In the method mentioned below, we will connect a mouse to S6 broken screen using an OTG cable. After connecting mouse, a cursor will appear on the screen, although you won’t see it because your screen is broken but you will be able to enter your passcode using the clicks. So let’s move on to the guide without further ado.

Only Condition of this guide is that even if your screen and digitizer aren’t working but the rest of the phone should be functional and it should be powered on.

Prerequisites:

You will need following things to perform this guide:

  • OTG Cable.
  • USB Mouse.
  • Pencil and a Paper.
  • USB Data Transfer Cable

Well at one end of OTG cable, there is a female USB port where you can connect USB mouse and the other end of OTG cable connects to your Galaxy S6.

UPDATE: Instead of following the whole procedure below. Just get a USB Keyboard. Use it on a working Galaxy S6 and learn the pattern of keys you will have to follow to get to the backup password. Then connect USB keyboard to your Samsung Galaxy S6 broken screen using OTG cable and use the same button combination on your Galaxy S6 broken screen to enter the backup password to unlock it.

Optional scenario to practice use of a mouse on working Galaxy S6 to prepare for entering passcode without seeing anything on the screen.

After you have got the mouse and OTG cable. You might also need a Galaxy S6 from a friend or acquaintance. This is to prepare for using the mouse with no visual aid. On the working Galaxy S6 connect the mouse using OTG cable and perform the following steps.

  • Move the cursor to the top right or any corner of the screen and then move it to the keys and determine the speed and direction to get to a specific key.
  • Another option: To get an idea of the interface. Take a thin paper like tissue paper and put it on display of working S6. Now go to lock screen. You will be able to key through the paper. Draw the keys on paper. This will help you to remember the place of keys when you will have no visual aid.
  • Recommended option: 
    • Draw a square on paper.
    • Move the cursor to any corner of the screen.
    • Put the mouse in the middle of the paper.
    • Now reach to specific key on your phone using the mouse.
    • Draw the route that you used to reach the specific key on paper.
    • Mark it with a letter or alphabet.
    • You can also draw the whole scenario of entering the passcode on paper. Once you have made the pattern to enter the passcode on paper. We will use this paper in the next part of this guide to enter the passcode on the Galaxy S6 broken screen.
Recover data from Samsung Galaxy S6 broken screen
Draw Pattern on Paper using a mouse on working Galaxy S6.

Once you have mastered the skill of using a mouse and moving around on the lock screen and you have made a map in your mind. Move forward to the actual guide where we are going to recover data from broken screen Galaxy S6.

Now Follow the steps to unlock Samsung Galaxy S6 broken screen to recover data.

  1. First of all, connect OTG to your phone and connect USB mouse to other end of OTG cable.
  2. Now that you have connected mouse on your phone, a cursor will be present on the interface. Although you won’t be able to see it. Now is the time to use your skills and expertise of using the mouse with no visual aid which we practiced before.
  3. The lock screen pattern you made on tissue paper. Put it on display screen of broken S6. and you can also use the pattern you made on paper mapping the directions to reach a specific key.
  4. Increase the volume to full using the volume keys.
  5. Once you are all prepared. Press the power button to take your phone to lock screen. (If you are not sure whether the phone is at lockscreen or not. Wait for a minute or so. Your phone will go to sleep, now press the power button to take it back to lock screen).
  6. Now move the cursor to the far end of your screen. Now with concentration visualise the location of cursor and keypad in your mind and gradually take the cursor to the Backup Password option and click on it, so that your phone displays keypad to enter the password.
  7. Using the same technique. You will have to reach each key on and click on it to enter your password. You will get an audio signal from the phone as you will enter each key.
  8. Move the cursor to the far end and bring it back to the next letter or alphabet of your password. If you are lucky. You will be able to unlock your phone in 3-5 attempts.Recover data from Samsung Galaxy S6 Broken screen or cracked screen
  9. If you somehow messed up the route to get to a specific key or entered a wrong letter. Then use the power button to put the phone to sleep and wait for few seconds then press the power button again to get back to lock screen. Now start the process of entering a letter on the Galaxy S6 broken screen again.
  10. DONT GIVE UP. Yes it is a frustrating process and it will consume a lot of time, but as a result, you will recover data from your broken Galaxy S6 including all the pictures, WhatsApp data and everything from your cracked screen S6.
  11. When you have successfully unlocked your Galaxy S6 with cracked screen. You will hear an unlocking sound. Now is the time to get the data.
  12. Remove the OTG cable and connect your phone to PC or laptop using USB data transfer cable.
  13. Now you will be able to access the data present in your phone using your PC or Laptop.

Keep in mind that phone automatically locks after 30 seconds or 1 minute. So use the volume keys to keep it awake all the time. To prevent the phone from locking, press the volume key after every 10 seconds or so. Although once data transfer has started, don’t worry if the phone gets unlocked again.

That is it, I hope this method works out for you guys.

Third Method to Recover Data from Broken Galaxy S6:

Even if the above method didn’t work for you, this method is last hope for your to recover data from Broken Galaxy S6. In this method, we will use a software named as SmartSwitch to get all of your data. This software is used to install new firmware on Samsung smartphones, if they are bricked or somehow now working.

We will use smart switch to backup data from broken Galaxy S6. Once you have got your phone fixed then you can restore it. OR you can restore your data in some other Samsung Galaxy S6.

  1. Download and Install Smart Switch on your PC.
  2. Connect your broken Galaxy S6 to your PC.
  3. Make a Backup of your phone using Smart Switch.

Note: If your phone is not recognised by your PC and your phone asks for permission then you won’t be able to make a backup. But if you previously had connected your phone to PC and given the permission then you will be able to make a backup of your Galaxy S6 broken screen.

Note: The backup of your broken phone is stored in your PC. I dont know if it’s encrypted, you can locate it in your files and check if the pictures and all the other data is saved without encryption. Also if you are unable to find a working Galaxy S6. You can borrow it from a friend, make a backup of it on your PC using smartswitch. Restore the backup of your broken phone. Copy all that data on your pc. And then again restore data of your friend on his Galaxy S6 and then hand him over his phone.

If you have any issue regarding anything in this guide, let me know in the comments. If it worked out for you and you got your data back, feedback would really cheer me up. I help people because it makes me happy. You can share this post with your friends or on your social networks, so that this guide stays up for a long time and helps other people as well.

Smartphones are very vulnerable to damage. Make sure you always keep your phone backed up on cloud or PC. You never know when these devices decide to give up on you.

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Anonymous
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Anonymous

THANK YOU FOR THIS POST!! YOU SAVED MY PICTURES!! 🙂

diane campbell
Guest
diane campbell

looking to see if you can help my s6 screen is totallbroken and i cant see anything is there any way i can get my contacts music etc from old phone to new phone

Amy
Guest
Amy

Lifesaver! 3000 photos of my childrens whole lives recovered 🙂 thank you

mercedes
Guest
mercedes

Does it take time to unlock the phone?? Tried it and didnt work

570explorer
Guest
570explorer

Where is the unlock? I only see an option to lock the screen. Am I missing something?

michael
Guest
michael

i can’t seem to unlock my phone i can turn it on but my screen is smashed so i have it on and it says my phone isn’t connected but it was because i brought up all my call logs on find my phone and even rang my phone but when i try to unlock it it says its not connected so what do i do now?

Rii
Guest
Rii

hello i am having trouble with KIES; it starts to download but then i get an error message stating that is has encountered an fatal error: KB2918614 in the miscrosoft upadate. help please.

Sanam
Guest
Sanam

Please help! Hi my phone does not turn it broke from the inside the screen looks fine, can I still retrieve my pics somehow?

Marisa
Guest
Marisa

How can this help me if I can’t even see my screen because it’s broken?. I need to download my notes and voice recorder.

Andrew
Guest
Andrew

hey Abdulla, I got my phone unlocked and was able to transfer all of my photos but what I need most is my contacts, I was using the manual transfer method onto a flash drive but can’t seem to find the folder with my contacts..any help would be greatly appreciated, Thanks!

Joelle Y
Guest
Joelle Y

Abdullah, You gave me hope for a bit, and then I ran into a problem… Both Smart Switch and Kies only support MTB connection, and the current set up on my mobile device is in a USB mode. Since my screen is broken (flashing green), I am not able to change to MTB mode, and therefore not able to transfer the photos. I logged in the Find My Device, and was able to unlock the phone and retrieve call logs. When I connect my device to the laptop, the folder shows as empty. I highly doubt that my hard drive… Read more »

emma
Guest
emma

My Samsung is broken from dropping it into the toilet…it won’t switch on at all…can I retrieve my
Photos etc using this method under those circumstances? Many thanks.

cdub54
Guest
cdub54

samsung s6 active broke my screen, i used samsung smart switch and it transferred almost everything except my private folder is there a way to access through laptop, or anyway to get into it with unusable screen?

helen
Guest
helen

how do i get to the photos?? all it is allowing me to retrieve from my phone is the call logs:(

Kim
Guest
Kim

really appreciate your help here! I’m on holidays overseas and my phone screen just turned black!! I freaked out as I’ve been using my phone as my camera capturing our honeymoon!!

this saved me big time – can’t thank you enough!

Alex Burden
Guest
Alex Burden

Hey Thanks for this awesome tutorial. I do have a little bit problem about that.
I have Samsung S6 with broken screen. I did exactly what did you tell on there but the thing is after unlocking my screen I am not able to connect my phone to my MAC or Linux with USB port. Could you please help me? Thanks

Angela
Guest
Angela

I was very hopeful, but my phone would not unlock. Can’t access the files in the phone (broken touchscreen).
Tried several times.

Melissa
Guest
Melissa

Thank you SO MUCH! I thought I lost all my pictures and videos of my kids but this solution worked. 🙂 So happy!

Natasha
Guest
Natasha

Thank you sooo much!!!

Kelly
Guest
Kelly

I have a Samsung account and it will not let me sign in….I really really want my pictures!!!! I have to turn my phone in asap. Any suggestions.

Anonymous
Guest
Anonymous

Thank You SOOOOOO Much!!!!!

Kelly
Guest
Kelly

I tried the find my phone option, however my wifi was not connect it before breaking, so everytime I try to unlock the phone it cannot find it can you help me !!!!

Julie
Guest
Julie

I have an S6 with a broken screen that seems to be alive on the back end. My problem is that I can’t unlock it via Find My Remote, and I’m wondering if it’s because it’s no longer on the network? I switched my account to an old iPhone that a friend had. Most of my pictures are in the cloud, but I have some contacts and password files that are on the phone itself. I got an adapter to connect the phone to my TV via HDMI, but the adapter has an 11-pin USB and doesn’t fit the phone.… Read more »

Mamduh Ghauri
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Mamduh Ghauri

Excellent tip Bro

Tony
Guest
Tony

my password is a swipe password … but the only option in find my samsung is the key password with numbers and letters? any ideas?

dylan
Guest
dylan

my screen wont light up so I cant see it and I’ve tried to plug it in but my computer says it has no data I don’t want to lose all the stuff on my phone how can I get all my data off my phone

Michael
Guest
Michael

My partner’s galaxy s6 broke this weekend. The screen has cracked and so she is unable to use it. Also the charger port is damaged and she is unable to plug the charger into it. Is there any way of retrieving the data/photos that are on the phone?

Sam
Guest

THANK YOU

managed to get all my client contacts onto my replacement S6

i cracked my screen and it stopped working all together, nothing was visible though the phone was clearly on, have been trying to recover all day this is the first method i found that allowed me to do anything, all other programs etc didn’t work for my S6 Edge

Thanks again 😀

Ej
Guest
Ej

Hello, my replacement phone has already came and is activated but i desperately need the pictures videos and messages from my phone with the broken screen. The broken one does come on screen just cracked and i cant see anything but black and white but screen does work. Please further explaim to me what needs to be done ASAP i have to mail the broken phone back within 10 days so they wont charge me.
Thank you

ali
Guest
ali

I managed to sign in to my Samsung account and when i click on unlock my device i am still unable to view the files on my phone even though the phone appears on my computer could you please help me.

mohammed mashaly
Guest
mohammed mashaly

hey my phone is broken my dad took it and throw it many times on the walls so it is died but the led lamp is working and giving me red light so how to take my photos and videos back?

mohammed mashaly
Guest
mohammed mashaly

please answer quick

Trish
Guest
Trish

Hello, my dog bite my phone and cracked the screen so now it is totally black and can’t tell if it is on or not. Before it would flash but nothing now, the blue light lit up and at times it would be orange. I went and already got a replacement before realizing all my pics didn’t go to clouds and they are very important. Hooking it to the ocean isn’t recognizing it. Please help

Trish
Guest
Trish

PC not ocean

Manez Covington
Guest
Manez Covington

I have a Galaxy S6 Active, that has the black screen of death, but the motherboard is not damaged. I received my replacement phone but I REALLY WANT my photos from the old phone. I connected the keyboard to the replacement phone but I can’t figure out how to use the keyboard to unlock the phone, even the one with the working screen. (I was able to unlock it with the mouse, but was unsuccessful doing it on the broken phone.)

beck
Guest
beck

Hi I have managed to unlock my screen (phone is fine but swipe screen function is totally dead) but it pops up with allow or deny access to data and as I can’t swipe the screen I can’t click on allow.
Help! Is there any other way to get around this?

Rebekah
Guest
Rebekah

Help! My swipe function is dead on my S6! I can unlock the screen but when it asks me to allow or deny the connection I can’t click on it to allow the data transfer. Is there any other way around this?????

Mark
Guest
Mark

What if my phone is locked with the 9 dot square draw pattern lock. Am I able to use the mouse somehow? That would be amazing and I would pay you.

Dave
Guest
Dave

I can’t seem to get smart switch to work. As soon as I enter the model number and serial number, it closes.

Dave
Guest
Dave

I got the OTG adapter, but how does it work with a keyboard and I had a pattern as my lock. I can’t seem to find the keys on the keyboard that coincide with the pattern lock.

Muhammad Waqas
Guest
Muhammad Waqas

I am using 3rd method to recover data from my broken Samsung Galaxy S6 and it is asking for model no. and serial KEY and I insert model no. but there is no method to find serial key in S6 as battery is fixed not openable. How to find serial key?

danny
Guest
danny

I tried this on my galaxy s6 active did not work

Mark
Guest
Mark

Any way to turn on the USB file transfer cause no program will connect to my phone until that is switched on

Rachel
Guest
Rachel

I am having the same problem. Smart switch says I have to enable USB transfer on my phone, but since the screen is black I can’t see what to do to turn it on. I was told the S6 does not have any video out capability so I can’t use MHL to see the screen on another monitor or screen. I just want my photos on my phone.

manu
Guest
manu

My samsung galaxy S6 fell-down and broken screen.
display won’t come at all.
so there are very important pictures family, messages and contact details I want to get.
How can I do this?

Without coming display on the phone how can I recover my data from the phone to PC?

please send me an email.

Ewan
Guest
Ewan

hi, recently i broke my phone and the screen is completely smashed and the touch screen no longer functions, i am able to unlock my phone by using find my mobile but when i unlock i am presented with the problem of the usb files not being able to transfer, any thoughts??

Emma Larissa
Guest
Emma Larissa

It worked! This has saved my photos. I am super happy !!!

Steve
Guest
Steve

After upgrading to Marshmallow I broke the screen before changing the USB transfer options to MTP from charging only. So when I use smartswitch I am getting the error “Unsupported USB Connection, change connection mode to file transfer and connect again”. Any options to roll back the firmware or make this change with a broken screen? Thanks in advance.

Michael Jennings
Guest
Michael Jennings

Hi,

My galaxy s6 screen stopped working and I want to retrieve my documents and music from my phone. Is there a way to do so?

Di
Guest
Di

This just didn’t work. The screen is broken. We can get numbers in the car but not the computer. went to your third option over and over for two days because we had to keep emptying the computer, and then it would just crash. Changed to a tablet and it was slow but seemed to be working, but then just stopped. It kept on saying the screen was locked. Have now tried attaching the new working phone, and it is still saying the screen is locked, when it’s not. Gremlins. Appreciate the help but at wits end, trying to get… Read more »

Connor Golterman
Guest
Connor Golterman

i have usb file transfer turned off so smart switch wont let me do it and my screen is broke so i cant turn it on but i can unlock my phone because i dont have a password and hitting my active button then home unlocks it. and the sensors for the screen are broke so i cant touch anything on it. you know of anything i can do to get the photos off my phone

James
Guest
James

I tried smart switch but the newest version skips the backup process when doing the software update.
Does anyone have a link to an older version that does the backup?

Thanks

waqas
Guest
waqas

Is smart switch portable version is available for windows ?

Jorge
Guest
Jorge

Hello Abdulla, i could unlock the phone through Find My Mobile, but what can i do if usb data transfer is disabled?
Thanks in advance.